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FAQs

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

HOW DO YOU SHIP PACKAGES?

Packages from our main warehouse will be shipped by ePacket or EMS depending on the weight and size of the product.

Packages shipped from our US warehouse are shipped through USPS and DHL.

DO YOU SHIP WORLDWIDE?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

WHAT ABOUT CUSTOMS?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. 

These are our estimates:

Location

*Estimated Shipping Time

United States

8-14 Business days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days

Africa

15-30 Business days

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays


DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

HOW ARE SHIPPING COSTS CALCULATED?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

WHAT IS BUYER’S PROTECTION?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller. The item you received was not as described. The item you received that was assured to be genuine was fake.

WHY THE PAYMENT NOT SUCCESSFUL?

We are using STRIPE and PAYPAL as our payment gateway in our business. Most payment declines are due to following reasons:

card_not_supported

The card does not support this type of purchase. The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase.

do_not_try_again

The card has been declined for an unknown reason. The customer should contact their card issuer for more information.

Click the following links for more info
1. Understanding declines and failed payments
2. Understand what decline codes mean and how you can resolve them when a charge is declined.

"Your card does not support this type of purchase" error when processing payment

Is it a debit card? 
Some debit cards require a PIN to be entered. If your customer is trying to use one of these cards, they will need to use another card to make the purchase.

Does it have cross-border restrictions? 
Some cards have restrictions on cross-border usage. If the card was issued in a country other than where your business is located (found in the origin field when you view the details of the payment), this could be the problem. In this case, your customer should contact their bank to see if they have this restriction, and if so, if it can be removed.

Is it an HSA or FSA card? 
Some cards, such as corporate cards or FSA cards, can only be used for certain business categories such as travel or healthcare. If your customer indicates that their card might only be available for certain business categories and it should work for your business, contact Stripe Support.

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